Whatify LogoWhatify
Dashboard

Messaging

Send and manage WhatsApp messages through the Whatify dashboard

Send WhatsApp messages, manage message history, and schedule messages for later delivery.

Overview

The Messaging section includes:

  • Send Messages - Send text and media messages
  • Message History - View sent messages and their status
  • Scheduled Messages - Schedule messages for future delivery
  • Bulk Messaging - Send to multiple contacts at once

Sending Messages

Send a Single Message

Send a message to one or more contacts:

  1. Navigate to Messages → Send Message
  2. Select Recipients:
    • Search and select from your contacts
    • Or enter phone number directly
    • Or select from tags
  3. Compose Message:
    • Type your message in the text area
    • Format text with markdown (optional)
    • Add emojis
  4. Add Attachments (optional):
    • Images (JPG, PNG, GIF)
    • Videos (MP4, AVI)
    • Documents (PDF, DOCX, XLSX)
    • Audio files (MP3, WAV)
  5. Click Send

Message Formatting

Use WhatsApp formatting in your messages:

*Bold text* - Makes text bold
_Italic text_ - Makes text italic
~Strikethrough~ - Adds strikethrough
```monospace``` - Monospace font

Example:

*Hello!* Welcome to _Whatify_.
Visit our website: https://whatify.dev

Sending to Multiple Recipients

Send to multiple contacts:

  1. Click Add Recipients
  2. Select multiple contacts:
    • Use checkboxes to select contacts
    • Or select entire tags
    • Or paste multiple phone numbers
  3. Compose your message
  4. Click Send to All

Each recipient receives an individual message (not a group message).

Attachments

Sending Images

  1. Click Add Image button
  2. Select image file or drag & drop
  3. Add caption (optional)
  4. Preview the image
  5. Click Send

Supported formats: JPG, PNG, GIF (max 10MB)

Sending Documents

  1. Click Add Document button
  2. Select file (PDF, DOCX, XLSX, etc.)
  3. Add caption (optional)
  4. Click Send

Supported formats: PDF, DOC, DOCX, XLS, XLSX, TXT (max 10MB)

Sending Videos

  1. Click Add Video button
  2. Select video file
  3. Add caption (optional)
  4. Click Send

Supported formats: MP4, AVI, MOV (max 10MB)

Sending Audio

  1. Click Add Audio button
  2. Select audio file
  3. Click Send

Supported formats: MP3, WAV, OGG (max 10MB)

Message History

View all sent messages and their delivery status.

Viewing Message History

  1. Navigate to Messages → Message History
  2. View list of sent messages with:
    • Recipient phone number/name
    • Message content preview
    • Timestamp
    • Delivery status
    • Message type (text, image, etc.)

Message Status

Messages can have the following statuses:

  • Pending - Message queued for sending
  • Sent - Message sent to WhatsApp
  • Delivered - Message delivered to recipient
  • Read - Message read by recipient
  • Failed - Message failed to send

Filtering History

Filter messages by:

  • Date Range - Select start and end dates
  • Status - Filter by delivery status
  • Recipient - Show messages to specific contact
  • Type - Filter by message type (text, media)

Searching Messages

Use the search bar to find messages:

  • Search by recipient name or phone
  • Search by message content
  • Search by date

Exporting History

Export your message history:

  1. Select date range
  2. Click Export
  3. Choose format (Excel or CSV)
  4. Download the file

Scheduled Messages

Schedule messages to be sent at a specific date and time.

Creating Scheduled Messages

  1. Navigate to Messages → Scheduled Messages
  2. Click Schedule New Message
  3. Select Recipients: Choose contacts or tags
  4. Compose Message: Write your message
  5. Set Schedule:
    • Select date
    • Select time
    • Set timezone
  6. Add Attachments (optional)
  7. Click Schedule

Managing Scheduled Messages

View and manage scheduled messages:

  • View List: See all scheduled messages
  • Edit: Modify message before send time
  • Cancel: Cancel a scheduled message
  • Reschedule: Change the send time

Scheduled Message Status

  • Scheduled - Waiting to be sent
  • Processing - Currently being sent
  • Sent - Successfully sent
  • Failed - Failed to send
  • Cancelled - Cancelled before sending

Editing Scheduled Messages

Edit a scheduled message before it's sent:

  1. Find the message in the scheduled list
  2. Click Edit
  3. Modify the message or schedule time
  4. Click Update

Note: You can only edit messages that haven't been sent yet.

Cancelling Scheduled Messages

Cancel a scheduled message:

  1. Find the message in the list
  2. Click Cancel
  3. Confirm cancellation

Bulk Messaging

Send messages to large groups of contacts.

Creating Bulk Campaign

  1. Navigate to Messages → Bulk Messaging
  2. Click New Bulk Campaign
  3. Name Your Campaign: Give it a descriptive name
  4. Select Recipients:
    • Select by tags
    • Select specific contacts
    • Import from Excel
  5. Compose Message: Write your message
  6. Add Personalization (optional):
    • Use variables like {"{{name}}"}, {"{{phone}}"}
    • Each message will be personalized
  7. Add Attachments (optional)
  8. Set Throttling:
    • Messages per minute (to avoid rate limits)
    • Delay between messages
  9. Click Start Campaign

Message Personalization

Use variables to personalize messages:

Hello {"{{name}}"},
Your phone number is {"{{phone}}"}.
Welcome to our service!

Available variables:

  • {"{{name}}"} - Contact's first name
  • {"{{lastName}}"} - Contact's last name
  • {"{{phone}}"} - Contact's phone number
  • {"{{email}}"} - Contact's email
  • {"{{city}}"} - Contact's city
  • {"{{country}}"} - Contact's country

Campaign Management

Monitor and manage bulk campaigns:

  • View Progress: See how many messages sent
  • Pause Campaign: Temporarily pause sending
  • Resume Campaign: Continue paused campaign
  • Cancel Campaign: Stop the campaign
  • View Results: See delivery statistics

Campaign Statistics

View detailed campaign statistics:

  • Total messages sent
  • Delivery rate
  • Failed messages
  • Average delivery time
  • Cost breakdown

Message Templates

Save and reuse message templates.

Creating Templates

  1. Go to Messages → Templates
  2. Click Create Template
  3. Enter template name
  4. Compose message
  5. Add variables (optional)
  6. Click Save Template

Using Templates

Use saved templates when sending messages:

  1. Click Load Template
  2. Select from your templates
  3. Customize the message
  4. Send

Template Variables

Create flexible templates with variables:

Template: "Hello {"{{name}}"}, your order {"{{orderId}}"} is ready!"

Usage:
- Replace {"{{name}}"} with contact's name
- Replace {"{{orderId}}"} with order number

Best Practices

Message Content

  1. Keep it Short: WhatsApp is for quick messages
  2. Be Personal: Use recipient's name when possible
  3. Clear Call-to-Action: Tell recipients what to do
  4. Avoid Spam: Don't send unsolicited messages

Timing

  1. Respect Time Zones: Send messages at appropriate times
  2. Business Hours: Avoid late night messages
  3. Frequency: Don't overwhelm contacts with too many messages
  4. Schedule Wisely: Use scheduling for better timing

Deliverability

  1. Valid Phone Numbers: Ensure numbers are correct
  2. Country Codes: Always include country codes
  3. WhatsApp Active: Recipients must have WhatsApp installed
  4. Rate Limits: Respect API rate limits

Compliance

  1. Consent: Only message people who opted in
  2. Opt-Out: Provide way to unsubscribe
  3. Privacy: Don't share personal information
  4. Regulations: Follow GDPR and local laws

Rate Limits

To ensure deliverability, Whatify enforces rate limits:

  • 30 messages per minute via dashboard
  • Lower limits for bulk campaigns
  • Cooldown periods after high volume

Message Costs

Depending on your subscription plan:

  • Free Plan: 100 messages/month
  • Basic Plan: 1,000 messages/month
  • Pro Plan: 10,000 messages/month
  • Enterprise Plan: Unlimited messages

Troubleshooting

Messages Not Sending

Check:

  • WhatsApp connection is active
  • Phone number is valid
  • Recipient has WhatsApp
  • You haven't exceeded rate limits
  • Subscription has available messages

Failed Messages

Common reasons for failures:

  • Invalid phone number
  • Recipient blocked you
  • Recipient doesn't have WhatsApp
  • WhatsApp connection lost
  • File size too large

Slow Delivery

If messages are slow:

  • Check your internet connection
  • Verify WhatsApp connection status
  • Check if rate limiting is active
  • Reduce bulk message speed

Next Steps

Tags Management

Organize contacts with tags in Whatify dashboard

Bulk Messaging

Send WhatsApp messages to multiple contacts at once

On this page

OverviewSending MessagesSend a Single MessageMessage FormattingSending to Multiple RecipientsAttachmentsSending ImagesSending DocumentsSending VideosSending AudioMessage HistoryViewing Message HistoryMessage StatusFiltering HistorySearching MessagesExporting HistoryScheduled MessagesCreating Scheduled MessagesManaging Scheduled MessagesScheduled Message StatusEditing Scheduled MessagesCancelling Scheduled MessagesBulk MessagingCreating Bulk CampaignMessage PersonalizationCampaign ManagementCampaign StatisticsMessage TemplatesCreating TemplatesUsing TemplatesTemplate VariablesBest PracticesMessage ContentTimingDeliverabilityComplianceRate LimitsMessage CostsTroubleshootingMessages Not SendingFailed MessagesSlow DeliveryNext Steps